Well, at 4:30, I started calling EBay's customer service. On hold for 25 minutes and I finally get a customer service rep who tells me that they still didn't look at the information that I faxed in. He (Steve) asked me if I would like him to verify they received the fax and I told him yes. I then told him that I saw the news segment on the interview with the head of trust and safety and how ebay doesn't care that stolen items are being sold on ebay and how they don't do anything to the sellers. Steve then told me he had to end this call and hung up on me! I guess they don't like the press they are getting?????
Ok, I call back.......30 more minutes on hold. I got a customer service rep by the name of Jeff. He knew I was pretty frustrated by now. Again, their trust and safety department tried to tell him that the documentation that I faxed wasn't enough. They already had a copy of my drivers license and my bank statement and NOW THEY WANTED A COPY OF MY UTILITY BILL!! I wanted to know why they are trying to collect all of this personal information on me. I faxed the same information to him and he had my account reinstated within minutes.
Kudos Jeff! I honestly believe that Meg should share some of that 1.2M salary of hers!
Monday, August 06, 2007
Day 12 of Ebay 7 Day Suspension
Well Good Morning,
Yes it is day 12 of my 7 day suspension. One of EBays customer service emails had said that these issues would be resolved by August 6th. Well, today is August 6th, so I guess I have to wait until whatever they consider to be the start of their business day. I still have not received any answers to the questions that I submitted to them and then resubmitted after the first time they didn't answer them. In reading all the discussion boards, it is apparent that this has been an ongoing issue with customer service, or rather lack of customer service on eBay's part.
Here's an interesting question. If a department works 24/7, but they don't consider weekends a business day, do the people working there just go in and get paid for not working? EBAY HIRE ME!!! Then again, does hitting reply and sending out a form letter (to speed up the response time) not answering any questions...does that qualify for working? According to some report that I read over the last week (have read hundreds!!!), Meg Whitman (CEO of eBay) makes $1.2M year as her salary. How many people would jump on that job. Gosh, you don't even have to make your customers happy or even attempt to. Your business can be used as a fence for stolen goods and sit back and tell the media....we don't like to get involved.
Yes it is day 12 of my 7 day suspension. One of EBays customer service emails had said that these issues would be resolved by August 6th. Well, today is August 6th, so I guess I have to wait until whatever they consider to be the start of their business day. I still have not received any answers to the questions that I submitted to them and then resubmitted after the first time they didn't answer them. In reading all the discussion boards, it is apparent that this has been an ongoing issue with customer service, or rather lack of customer service on eBay's part.
Here's an interesting question. If a department works 24/7, but they don't consider weekends a business day, do the people working there just go in and get paid for not working? EBAY HIRE ME!!! Then again, does hitting reply and sending out a form letter (to speed up the response time) not answering any questions...does that qualify for working? According to some report that I read over the last week (have read hundreds!!!), Meg Whitman (CEO of eBay) makes $1.2M year as her salary. How many people would jump on that job. Gosh, you don't even have to make your customers happy or even attempt to. Your business can be used as a fence for stolen goods and sit back and tell the media....we don't like to get involved.
Saturday, August 04, 2007
Day 10 of 7 Day eBay suspension
I guess the judge is off golfing for the weekend and didn't have time to deal with my "potential" crime! I am still amazed at the way myself and thousands of other sellers have been treated in regards to suspensions and eBay's lack of customer service, but things like the links below are just fine!
If anyone gets into this situation with eBay....check out the internet for alternative ways to make money on eBay.
Stolen goods are doing wonderful on eBay, and eBay doesn't care so you should be pretty safe....
http://www.youtube.com/watch?v=wCrzFkbYnWw
Selling your soul brought in $504.00 as reported by Fox TV! This is also acceptable on eBay...
http://www.youtube.com/watch?v=5tIJZGkf1vI
Do you search out sellers with good feeback? I always do and my feedback is very important to me. Well, it seems that even feedback is abused on ebay and sold on the black market as reported by the US News. (This is probably a good one if you choose to go the stolen merchandise route for selling on ebay....just buy yourself some feedback!)
http://www.usnews.com/usnews/biztech/articles/070129/29ebay.htm
And for those that are skeptical like I am do a search on eBay for e-books. You can buy an "e-book" for .01 with free shipping and they promise to provide feedback within hours if not immediately. I just did a search and sorted by price and the whole first page was this kind of stuff!
Here's the article about this. Ebay Feedback Farms
Have you been suspended from eBay? Don't worry, their are lots of websites out there that will get you back on under a new identify. They range from free advice to paid information. You can even buy information RIGHT ON EBAY on how to open a second account in case yours is suspended. Wow....here you go (just in case).
To summarize.....I have made an honest living on eBay. Apparently, the real money on eBay is the dishonest and shady!
If anyone gets into this situation with eBay....check out the internet for alternative ways to make money on eBay.
Stolen goods are doing wonderful on eBay, and eBay doesn't care so you should be pretty safe....
http://www.youtube.com/watch?v=wCrzFkbYnWw
Selling your soul brought in $504.00 as reported by Fox TV! This is also acceptable on eBay...
http://www.youtube.com/watch?v=5tIJZGkf1vI
Do you search out sellers with good feeback? I always do and my feedback is very important to me. Well, it seems that even feedback is abused on ebay and sold on the black market as reported by the US News. (This is probably a good one if you choose to go the stolen merchandise route for selling on ebay....just buy yourself some feedback!)
http://www.usnews.com/usnews/biztech/articles/070129/29ebay.htm
And for those that are skeptical like I am do a search on eBay for e-books. You can buy an "e-book" for .01 with free shipping and they promise to provide feedback within hours if not immediately. I just did a search and sorted by price and the whole first page was this kind of stuff!
Here's the article about this. Ebay Feedback Farms
Have you been suspended from eBay? Don't worry, their are lots of websites out there that will get you back on under a new identify. They range from free advice to paid information. You can even buy information RIGHT ON EBAY on how to open a second account in case yours is suspended. Wow....here you go (just in case).
To summarize.....I have made an honest living on eBay. Apparently, the real money on eBay is the dishonest and shady!
Friday, August 03, 2007
More Ebay replys
Hi think that I am keeping this blog as much for myself as a log of events as for other people who may be going through the same thing and know that they aren't alone.
I sent another email asking them for the answers to the same questions posted 3 days prior. They have already responded! With a Form Letter!
Here is the response:
Thank you for contacting eBay regarding your suspension. Your account was suspended because you listed a potentially infringing item. When an item is labeled "potential infringing" it means that the item may violate certain copyrights, trademarks, or other rights.
So I am arrested (suspended) for potentially committing a crime.
Well, it's Friday and I've been told the parole board (Trust & Safety) works 24/7. Their emails state "business" days. Well, if you work 24/7, everyday is a business day....isn't it?
It's very hard to remain civil at this point. Nothing they say holds any water.
I sent another email asking them for the answers to the same questions posted 3 days prior. They have already responded! With a Form Letter!
Here is the response:
Thank you for contacting eBay regarding your suspension. Your account was suspended because you listed a potentially infringing item. When an item is labeled "potential infringing" it means that the item may violate certain copyrights, trademarks, or other rights.
So I am arrested (suspended) for potentially committing a crime.
Well, it's Friday and I've been told the parole board (Trust & Safety) works 24/7. Their emails state "business" days. Well, if you work 24/7, everyday is a business day....isn't it?
It's very hard to remain civil at this point. Nothing they say holds any water.
Day 9 of my 7 day EBay suspension
Well, this is getting pretty frustrating. The department that I am dealing with only responds to emails. I sent an email 3 days ago asking several valid important questions. The beginning of the email stated that I was frustrated at sending emails and not having my questions answered, but rather getting canned answers.
They finally responded today!!! YEAH!! (Not!)
"We apologize if our responses seem automated or 'canned'. Please understand that this is partly due to our business processes and partly due to our efforts in providing a rapid response to our members. I assure you that for each reply there is a real person at our end who is dedicated to helping you resolve your concerns."
This entire statement is an oxymoron because the rest of the email DOES NOT ANSWER ANY OF THE QUESTIONS THAT IT WAS IN RESPONSE TO!!!
I was referred to the EBay user agreement, which also DOES NOT answer these questions.
Please understand that this is partly due to our business processes???????? So apparently, eBay has set up their business processes to NOT assist their members.
and partly due to our efforts in providing a rapid response to our members????? Let's see, if I ask a question and it is answered by an email that does not provide an answer.........HOW IS THAT HELPING?
It's very sad that eBay has become what it is today because of all the people out in the real world like me. Since they are the only venue on the internet such as they are....they feel that they can screw around like this....because where else are you going to go? Customer service is only a required department, but not required to actually provide what the title suggests.
Over the last several days.....the most common response that I have gotten was "I'm sorry". I don't know about anyone reading this, but I know that when I am sorry for something, I try to make it right.
Welcome to the year 2007, where faxes have made all of our lives easier. Not with eBay. Did you know that it takes an average of 3 days for eBay to receive a fax!!!! That is what customer service told me! They also state that it takes them 5-10 business days to read that fax! Unfortunately, if we ran our businesses in the way that eBay runs theirs, we would all be out of business within 30 days!
I will continue to post here to let you know what is going on with this nightmare! Wish me luck!!!!!
They finally responded today!!! YEAH!! (Not!)
"We apologize if our responses seem automated or 'canned'. Please understand that this is partly due to our business processes and partly due to our efforts in providing a rapid response to our members. I assure you that for each reply there is a real person at our end who is dedicated to helping you resolve your concerns."
This entire statement is an oxymoron because the rest of the email DOES NOT ANSWER ANY OF THE QUESTIONS THAT IT WAS IN RESPONSE TO!!!
I was referred to the EBay user agreement, which also DOES NOT answer these questions.
Please understand that this is partly due to our business processes???????? So apparently, eBay has set up their business processes to NOT assist their members.
and partly due to our efforts in providing a rapid response to our members????? Let's see, if I ask a question and it is answered by an email that does not provide an answer.........HOW IS THAT HELPING?
It's very sad that eBay has become what it is today because of all the people out in the real world like me. Since they are the only venue on the internet such as they are....they feel that they can screw around like this....because where else are you going to go? Customer service is only a required department, but not required to actually provide what the title suggests.
Over the last several days.....the most common response that I have gotten was "I'm sorry". I don't know about anyone reading this, but I know that when I am sorry for something, I try to make it right.
Welcome to the year 2007, where faxes have made all of our lives easier. Not with eBay. Did you know that it takes an average of 3 days for eBay to receive a fax!!!! That is what customer service told me! They also state that it takes them 5-10 business days to read that fax! Unfortunately, if we ran our businesses in the way that eBay runs theirs, we would all be out of business within 30 days!
I will continue to post here to let you know what is going on with this nightmare! Wish me luck!!!!!
Thursday, August 02, 2007
ARGHHHHHHHHHH.....Ebay
For those of you that know me, you know that I have closed my real estate office (still doing mortgages.....CALL ME!!!!) I have gone back to one of my favorite things to do. I've gone back to making my handcrafted home decor items! Visit my website at http://www.throughthemindseye.net/. 8 months ago, I also went back to selling on eBay. Things have been good until....come on....you always know there is an until. Well, eBay suspended my account. Customer service has always been my strongest goal. I am not satisfied unless my customers are satisifed, so you can imagine how frustrated I get when I do not get the same customer service from the companies that I deal with. Here is customer service at eBay!!!
Envision this scenario:
You are shopping at a mall. You’ve spent hours browsing and found just the items you were looking for. You are at the checkout and have paid the cashier. In rushes the mall security and they take all the inventory from the store and gather it up and throw it in a dumpster, including the package that you have just paid for!
Customer: (outraged) Wait, I just paid for that!!!
Security: (shrugs) Yeah, so what?
Store owner: (frazzled) Wait, stop. What are you doing??
Security: (non-chalantly) We received a complaint that someone doesn’t like what you are selling.They think you may be infringing on their trademark.
Store owner: But I’m not infringing on anyone’s trademark. Don’t I have the opportunity to defend myself?
Security: Nope, you can email the mall owner. If they are in a good mood, maybe they’ll even look at it.
Store Owner: What about my business, what about my customers??
Security: Hey lady, we really don’t care. Do you think we really have the time to check out every complaint to see whether or not it is valid? Think again, it’s easier for us to just handle things this way. As for you customers who paid, not our problem lady.
Store Owner: Let me at least take care of my customers who have paid me.
Security: Lady, are you crazy. No, screw your customers. Oh yeah….we emailed all of your past customers also and told them that you were no good to deal with!
Store Owner: I thought that this was my business and that I owned it. I pay you guys good money every month for my rent!
Security: (rolling on the floor laughing) YOUR business, that’s the funniest thing we’ve heard all day. Let’s get one thing straight. This is OUR business. When we see fit, we ALLOW you to sell your products. You are a speck of dirt to us and if the mood strikes us, we will sweep you under a rug. Anyways lady, we’re too busy to talk to you. You want to talk with us, email us. You don’t like what we’re doing….follow the yellow brick road.
Store Owner: Ok, that’s what I will do. I’m sure that you work for reasonable people.
Store owner picks up phone and dials the mall owner. Ring…ring. Hello, please push 1 to talk to…., please push 2 to talk to….please push 3 to talk to…. Ok, I think I need 1. Hello, thank you for contacting us. Please visit our website and click on 78 links to get the answer that you need. Ok, let’s try 2. Hello, please visit our website and click on 94 links to get the answer that you need. ARGHHHHHHHH!!! Ok, let’s try 3. Hello, the great wizard does not speak with people on the phone! Please email us and we will return your email within 48 hours with a form email that has nothing to do with your question. Thank you!
Envision this scenario:
You are shopping at a mall. You’ve spent hours browsing and found just the items you were looking for. You are at the checkout and have paid the cashier. In rushes the mall security and they take all the inventory from the store and gather it up and throw it in a dumpster, including the package that you have just paid for!
Customer: (outraged) Wait, I just paid for that!!!
Security: (shrugs) Yeah, so what?
Store owner: (frazzled) Wait, stop. What are you doing??
Security: (non-chalantly) We received a complaint that someone doesn’t like what you are selling.They think you may be infringing on their trademark.
Store owner: But I’m not infringing on anyone’s trademark. Don’t I have the opportunity to defend myself?
Security: Nope, you can email the mall owner. If they are in a good mood, maybe they’ll even look at it.
Store Owner: What about my business, what about my customers??
Security: Hey lady, we really don’t care. Do you think we really have the time to check out every complaint to see whether or not it is valid? Think again, it’s easier for us to just handle things this way. As for you customers who paid, not our problem lady.
Store Owner: Let me at least take care of my customers who have paid me.
Security: Lady, are you crazy. No, screw your customers. Oh yeah….we emailed all of your past customers also and told them that you were no good to deal with!
Store Owner: I thought that this was my business and that I owned it. I pay you guys good money every month for my rent!
Security: (rolling on the floor laughing) YOUR business, that’s the funniest thing we’ve heard all day. Let’s get one thing straight. This is OUR business. When we see fit, we ALLOW you to sell your products. You are a speck of dirt to us and if the mood strikes us, we will sweep you under a rug. Anyways lady, we’re too busy to talk to you. You want to talk with us, email us. You don’t like what we’re doing….follow the yellow brick road.
Store Owner: Ok, that’s what I will do. I’m sure that you work for reasonable people.
Store owner picks up phone and dials the mall owner. Ring…ring. Hello, please push 1 to talk to…., please push 2 to talk to….please push 3 to talk to…. Ok, I think I need 1. Hello, thank you for contacting us. Please visit our website and click on 78 links to get the answer that you need. Ok, let’s try 2. Hello, please visit our website and click on 94 links to get the answer that you need. ARGHHHHHHHH!!! Ok, let’s try 3. Hello, the great wizard does not speak with people on the phone! Please email us and we will return your email within 48 hours with a form email that has nothing to do with your question. Thank you!
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